> For the complete documentation index, see [llms.txt](https://help.fastwork.vn/fastwork-help-center/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.fastwork.vn/fastwork-help-center/huong-dan-s-dung-chi-tiet/fastwork-crm/fastwork-crm/quan-ly-cham-soc-khach-hang/thao-tac-nguoi-dung/huong-dan-khoi-tao-ke-hoach-cham-soc-khach-hang.md).

# Hướng dẫn khởi tạo kế hoạch chăm sóc khách hàng

**Bước 1:** Chọn **CRM** -> chọn **Chăm sóc khách hàng** 

<figure><img src="https://lh7-us.googleusercontent.com/5B2fKX85sYNoKGqa3X7uG5hMH5jgJqoBzNoic_86bi05WrKwwjQsEN73bdggQ3-t4cqbYELIKHOo6sqIC61jgBMWEJqdoIlG_CV0fahkAnah71qpaqR-BoS_LFQeE09rSxUOp1GhIHf5F1EtMtLD" alt=""><figcaption></figcaption></figure>

**Bước 2:** Từ giao diện chọn **Tất cả kế hoạch** → chọn **Thêm mới**

<figure><img src="https://lh7-us.googleusercontent.com/OFsDcFvfjy3jOvMWfRUwkKYY50oEdY5y5RUdqaw8EsvhNEH_yHSNiB07FK22NqkzN9DFP-prwXSpVQvWz2Ba9aIjyAOZ4WOWdssJXQBWU7zlnedEt1bVdn9u_RX7zaD_fnjL-6VTTBEEdWraT8Ft" alt=""><figcaption></figcaption></figure>

**Bước 3:** Điền đầy đủ thông tin vào bảng Tạo kế hoạch mới -> chọn **Thêm kế hoạch** để hoàn tất .

<figure><img src="https://lh7-us.googleusercontent.com/jB42IHV4wF3XBCBw_Qmmh3YbAQ_5C2FPKMGpP7ue4FXZ4l5EymykRjyFdnsNHuKbyjjy5CjemrfxcVxZQPPumDXExcLj71BPRE1w7dbToBXtawzf4M6zdgI6WLzk7fTDjHfb96Uw9_vGCOXibt_m" alt=""><figcaption></figcaption></figure>

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